Refund Policy

At Mivanaa we strive to provide you with the best quality jewelry and an exceptional shopping experience. However, we understand that there may be instances where you might need to return or exchange a product. This Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure your satisfaction.

Eligibility for Returns and Exchanges:

1. You may be eligible for a return or exchange if you notify us within 24 hours of receiving your jewelry.
2.The item must be unused, in its original condition, and accompanied by the original packaging.
 

Will I have to pay for Shipping The product back to you?

We offer FREE return shipping. You'll receive complimentary return shipping on all exchanges, or refunds for all products within the 30- days money back policy

How do I return the product to Mivanaa within 24 hours?

To initiate a return or exchange, please contact our customer support team via email or phone. Provide them with your order details and reason for the return/exchange.
Our team will guide you through the necessary steps and provide you with a return authorization code.
Pack the item securely, including all original packaging, and clearly write the return authorization code on the package.
Ship the package back to our designated address using a reliable and trackable shipping service.